[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.
Top Text: “EMPLOYEES THAT HAVE MORE TRAINING”
Bottom Text: “THAN MANAGERS”]
Expect great things robin here. My store is busier than usual this holiday season, so we’re often getting POS backup calls over the radio and ALL ASSOCIATES TO THE FRONT calls over the PA. Every so often, a manager will help out and jump onto a register to ring out some customers, but I’ve only seen one of our four managers go to help with returns at customer service. The three who rank above her have never set a foot back there. Recently, we had a new c/s trainee who asked for help over the radio. The MOD had no idea how to help. The MOD did not know how the returns got processed. The MOD was somehow promoted to manager without ever being trained on how to do returns. I do not understand how such a thing can happen. Not being trained in specialty departments is understandable, but shouldn’t a manager at least be able to take a return? Hell, half of the people we have work the customer service counter haven’t been formally trained; they were tossed back there and learned on the fly. But the manager hasn’t done that in his 13 years with the company.
Or maybe he’s just a lazy arse who doesn’t want to do more work. Both options are plausible.